domino99 FAQ

We require two documents during account verification: a government-issued ID (passport, national ID, or driver's licence) and a proof of address dated within the last 90 days (utility bill, bank statement, or official mail). Upload clear photos or scans as JPG or PNG files, up to 5 MB each. Your name on the ID must match your registered account name. If you are verifying from Jakarta, Surabaya, Bandung, Medan, or Semarang, standard documents from your local utility provider or bank are acceptable. Verification typically completes within 24 hours; we will notify you by email once approved. If we need clarification, we will ask you to resubmit.

Your account on domino99 includes several control options. You can change your password anytime in Account Settings. You can enable two-factor authentication (2FA) to add a security layer—we send a code to your email or registered phone each time you log in from a new device. You can update your email, phone number, and payment methods at any time. You can view your complete transaction history (all deposits, withdrawals, and bets) in the Transactions section. You can also request account suspension temporarily if you wish to pause activity, or contact support to discuss account closure. These tools help you stay in control of your account and keep your information current.

No. We allow only one account per person. If we detect multiple accounts registered to the same name, email, phone number, or payment method, we may close all of them. This policy protects the integrity of our platform and ensures fair play. If you have accidentally created a duplicate account, contact our support team right away so we can help you consolidate. Using a single account keeps your balance, transaction history, and account security straightforward and traceable.

Yes. We accept bank transfers from online payment, e-wallet, mobile banking, and local payment. You can use any of these banks for both deposits and withdrawals. For deposits, we provide you with a unique account number at checkout; transfer funds from your bank account to that number and your balance updates once the transfer clears (typically within 1-3 hours, depending on your bank). For withdrawals, you provide your bank account details and we process payouts to that account according to your bank's standard settlement times. Bank transfers are a reliable option, especially if you do not have a mobile e-wallet account. Fees may apply depending on your bank's policy.

Withdrawal requests are reviewed and processed according to our standard verification windows. Once you submit a withdrawal request, we perform a quick security check to confirm the request is legitimate (this usually takes less than an hour). After approval, the funds are sent to your chosen payment method—online payment, e-wallet, mobile banking, local payment, or your bank account. E-wallet transfers typically settle within a few hours; bank transfers (online payment, e-wallet, mobile banking, local payment) may take longer depending on your bank's processing time, especially during high-volume periods or holidays like Idul Fitri or Idul Adha. You can check your withdrawal status in the Transactions section of your account. If a withdrawal is delayed beyond the expected window, contact support with your transaction ID.

We cover major football leagues and tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League. Our sportsbook updates markets in real time during match days and includes pre-match and in-play options. Beyond football, we list markets for MotoGP, badminton, and other live events. Our live-dealer section includes blackjack, roulette, baccarat, and Dragon Tiger with real dealers streaming from multi-camera studios. We also offer slot games such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Check the Sports or Games section of our platform to see the full current list.

Free bets and free spins are promotional offers we may run from time to time for new and existing users. These credits let you engage with certain markets or games without using your own balance. Availability, terms, and eligible games vary by promotion. Free bets typically expire within a set period (e.g., 7 or 30 days) and may be subject to minimum odds or wagering requirements. Free spins are restricted to specific slot titles and expire after a set date. Check the Promotions or Offers section in your account to see any active offers available to you. We do not guarantee free bets or spins are always available; offers run periodically and terms are always stated clearly when an offer is live.

Our support team responds to email inquiries in English during standard business hours. To contact us, visit the Contact or Support section of domino99 for our email address and submission form. Include your account username, a clear description of your issue, and any relevant transaction IDs or screenshots. We aim to respond within a reasonable timeframe. For urgent account security concerns (suspected unauthorized access, suspicious transactions), mark your message as urgent and we will prioritize it. You can also check our FAQ or Terms & Conditions for answers to common questions before reaching out.